Capitec ATM problem and rude call Centre staff

On Sunday 27/08 the Capitec ATM at Ballito Lifestyle Centre Mall (Centre ATM) I tried to withdraw R3000 with my FNB. The machine went through all the motions as if it's giving the money without reporting any error. I could here the counter inside spinning continuously but no money was dispensed and the machine went back to normal use. This money was deducted from my FNB account. I called the call Centre and spoke to Lindani, explaining all this so she could log a dispute. If that branch gets the report, reviews cameras, checked the money in the ATM etc. then they will see the problem easily. Lindani refused to help, arrogantly saying I should contact my bank. She didn't understand that it was the Capitec machine with a fault. When she continued being rude I asked for her surname which she refused to give. Is this the quality of staff Capitec hires? There are many people that are jobless yet very qualified to handle this task efficiently. I hope that this matter can be investigated with this branch concerning this ATM by reporting it here as Capitec call centres seem to hire unqualified, uncouth, arrogant and unprofessional people. I fact while talking to her, a guy at the next door ATM had a similar experience but in his case the machine gave a slip with some sort of error. Please help, Capitec can check camera footage, ATM balance etc. so my bank can reverse my funds. I will gladly change this to a positive review with 5 stars, all I ask for is an investigation into this matter. Hopefully Capitec can look into the lack of professionalism displayed by Lindani who was impatient and not willing to listen or help. Thanks