Capitec ATM not paying out

On 3 Sept 2018 I tried to withdraw the amount of R250-00 from a Capitec ATM. The machine made "noises" as if the money was counted/dispensed, but NOTHING CAME OUT. Then a message came on the screen that said "checking health status", and there after the machine went off-line. AS I needed money to pay a day labourer, I had to withdraw money from the ABSA ATM standing next to it. I even told the next Capitec client the machine is O.O.O - where upon he rep**** "it is the 2nd time that week", and he left. I then phoned the Capitec helpdesk, explained what happened, and got a ref nr: ********** 3 . The Helpdesk lady told me that according to the Capitec records, R 50-00 was paid out, and R200-00 returned to my account. I asked here then to have the ATM camera footage reviewed - I believe that they will see I have NOT taken any money and NONE was paid out. I was told that I will be contacted within 48jours. On 6 Sept, I phoned the helpdesk again, and spoke to Markus at 15h40. - Told him that I have not received any reply from the bank yet. He rep**** that the bank "would have sent me a sms stating that it might take longer than the 48hours" - NO SMS was sent, NO Capitec person contacted me, up to today, NO R 50-00 was paid paid out. Only silence from Capitec. Any one else had the same treatment from Capitec or their ATM's?