Capitec atm monies disappear

I have been to the capitec atm on the Friday 9 June 2023 which was in bluewater bay spar shopping complex pe. I had tried to draw money only to find out the machine swallowed my card, immediately monies where been drawn out my account and the sms notification on my phone shows someone is taking money, by the time I could block the card they managed to take out R4000. I had been to the bank and reported the matter which they said I won't get my money back and supp**** me with a reference number, also opened up a case at the swartkops police station. I don't think its my responsibility and fully the banks responsibility as my card was in there atm at the time when monies where been deducted elsewhere, also the location of the machines have been decided by them and we as the consumer use machines at locations for our convenience and when something like this happens its there responsibility to refund our money as there system was hacked and didn't protect our cash, we are paying for the services and have our money in there for safe keeping otherwise we will just keep monies on us and home. Very unprofessional and poor customer service. Saps case number is also available as a case was opened but still nothing.