Capitec ATM money deposit

I am frustrated with capitec bank,on Thursday I deposited R760 of R20 bank notes at fourways mall branch ATM, suddenly a machine got stucked I immediately call their call center and report this matter,I spoke to Ntombi who gave me reference ***5 and assure to me that they will investigate and give me a call within 24 hours.Those hours passed I have been calling them more than 5 times now,and answer is their still investigating,I am unhappy with the way Capitec is dealing with our complains.I will give Capitec 24hours from now and I will come and close my account and request refund on funeral policy I have with you.frustrated customer