Capitec ATM jamming while depositing

I was depositing money in a Capitec ATM at Promenade Mall Mitchells Plain Cape Town.

While depositing, the atm said there was too much notes so I removed the rejected notes and it shut close with a R4300 in the atm depositing section and it stayed on the screen, which said "Please remove notes, unable to validate notes, too many notes inserted". With my money still in the atm.

I phoned the number by the ATM, and she logged the incident and says it will take 24hrs to resolve. But what really made me upset is that she said I might not get my money back. How the **** can you tell me that. I was at no fault with regards to this situation. So how much the must I cope with this because, I have very little faith in Capitec.