CAPITEC ATM ***** AND GIVING AWAY OUR INFORMATION

CAPITEC BANK ATM ***** : 25 JUNE 2020 i was sleeping at my home in pretoria with my wife and kids, i woke up at 7:00am to a surprise sms that shows R2000 withdrawn from my bank Account, and Another sms says i tried calling capitec, to my surprise my bank card was with me at home;

i then went to capitec bank to report the matter, i was told they are investigating, on 26th june i get a call from capitec bank from Travis-introduced himself as Agent Unauthorized Dispute,

Travis said his investigation shows that the person who withdrew money he first did balance inquiry, then he tried to withdraw R3000, then declined, he tried R2000 then money came out which is my daily limit, at 02:02am

same person phoned capitec bank, gave capitec bank my full id so that they can access my account, to increase daily limit, however the person failed on security questions,

apparently the Money was withdrawn at Tembisa SparkATM, then i have asked capitec Agent were is the ATM in Tembisa, is the ATM at garage or shopprite or what, they agent failed to give me feedback or locate ATM.

Till today Capitec do not want to take responsibility of the This *****, worse part Capitec could not even play recording of the person phoned in, i wonder if their calls are recorded.

all the time when i visit capitec branch, the employees confirm that this is not the first incident and capitec doesnt want to take responsibility.

Till today i am still waiting for Capitec to refund my money back,

my question is who is giving away our information at Capitec, and why to they allow Voice Telephone Authorisations.

HOW DID THE PERSON GET MY PIN CORRECT AT FIRST ATTEMPT.

our money is not safe at CAPITEC BANK and will take them to Ombudsman