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Cassandra R
1 reviews | Active since Dec 2011
29 Nov 2020, 09:43
Capitec - ATM *****
My helper Emelly Nyatsanza, had a bad experience, where most of her savings was wiped out due to card ***** at a Capitec ATM. Card was inserted at machine and swallowed. Thereafter money was withdrawn by someone else and swiped , in total amounting to over R4000. This is the money that was intended for school fees and groceries and clothing over the festive season. She says Capitec staff were unable to assist and said there's nothing they can do except block and reissue card
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Capitec Bank's replyOfficial
29 Nov 2020, 09:51Good day Cassandra
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply29 Nov 2020, 09:51
Official
Good day Cassandra
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Cassandra R's updateReviewer Update
07 Dec 2020, 13:35Hi
Emelly was contacted and told that there is nothing that can be done, among the reasons given was that her limit was high and she could not block in time. However she reported it at the branch at 9am after receiving the sms notification around 6am. She wanted to see camera footage but was declined this
Emelly was contacted and told that there is nothing that can be done, among the reasons given was that her limit was high and she could not block in time. However she reported it at the branch at 9am after receiving the sms notification around 6am. She wanted to see camera footage but was declined this
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Cassandra R's update07 Dec 2020, 13:35
Reviewer Update
Hi
Emelly was contacted and told that there is nothing that can be done, among the reasons given was that her limit was high and she could not block in time. However she reported it at the branch at 9am after receiving the sms notification around 6am. She wanted to see camera footage but was declined this
Emelly was contacted and told that there is nothing that can be done, among the reasons given was that her limit was high and she could not block in time. However she reported it at the branch at 9am after receiving the sms notification around 6am. She wanted to see camera footage but was declined this