CAPITEC ATM *****

My money get Withdrawn while i was sleeping at home, in position of my bank card, till today capitec doesnt want to refund me my money, i have asked capitec to tell be exact location of this *****, but unfortunately capitec cannot tell me of the exact location, no did capitec do thorough investigation, capitec compiled diluted report that says the card used at the ATM is my card, i dont trust capitec anymore,