BN
Bheki N

1 reviews | Active since Apr 2021

27 Jan 2025, 10:12

CAPITEC ATM EMPANGENI 5 WAYS MALL

CAPITEC BUSINESS MISLEADED MYSELF AS YESTERDAY I WAS DEPOSITING MONEY FROM ATM AND I INSERTED THE MONEY AND WHILE MONEY COUNTING IN THEN ITS EENT TO OUT OF SERVICE BEFORE LETTING ME KNOW MUCH AND THEN IT GAVE MY BUSINESS CARD OUT, I THEN QUICK PHONE THE NUMBER WHICH WAS ONNTHE ATM (EMPANGENI FIVE WAYS MALL) I PHONED THE NUMBER AND THEY REOCORD MY INCIDENT NUMBER ***6 AND ONLY TO FIND OUT IF I WENT THE BRANCH THAT IT WAS NOT LOGGED. NEW INCIDENT WAS REPORTED AT THE EMPANGENI BRANCH AND THEY SAID IT WILL TAKE UP TO 14 WORKING DAYS WITH A NEW INCIDENT NUMBER ***6 IM NOT HAPPY WITH CAPITEC AS I NEED TO REPLENISH MY STOCK I CANT WAIT FOR 14 DAYS. WHAT WAS THE REASON FOR THE ATM TO DO SO, IF MY WAS FULL IT WAS NOT SUPPOSED TO ACCEPT MORE CASH. I WISH I CAN FIND ANOTHER BANK THAT O CAN CONTINUE DOING MY BUSINESS, I SO ****ED OF.

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Replies (3)
Capitec Bank
Capitec Bank's reply27 Jan 2025, 11:50
Official
Good day Bheki We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
BN
Bheki N's update27 Jan 2025, 13:00
Reviewer Update
SO FOR YOUR FAULT MY BUSINESS MUST STAND AND WAIT FOR YOU NEXT DAY
Capitec Bank
Capitec Bank's reply29 Jan 2025, 09:10
Official
Hello 

In response your complaint, kindly refer to our telephone conversation held on 29 January 2025 / email correspondence sent to you on 29 January 2025, as outcome of complaint. 
Please feel free to contact us directly should you have any other enquiries relating to the matter. 

Kind regards, 

Capitec bank