Capitec Atm Dispute

We trust banks to look after our money ,but in some cases it just shows it's a lie.

Deposited cash into an atm in meadowdale mall in front of a Capitec branch while the machine went offline and no cash was returned it's been more than 2 weeks and still no response on where or what happened to my money.

With electronics it is understandable if something goes wrong but there is no excuse for this to be handled over 2 weeks and I have no answer on when I'm getting my money back.

Case ***3 Capitec took no time declining my dispute, where I had to take time off work to go into branch to tell them my money was inside the atm.

Case ***9 More than 2 weeks and this is the answer I get after declining my first dispute.

Thank you for waiting on your end, please note that the issue was re-escalated on the 31/05/2022 to our cash disputes for swap and balancing sheet to be provided. The matter is still being processed through. As soon as the matter is resolved, you will receive feedback.