CAPITEC ATM DID NOT GIVE ME MONEY

Yesterday i went to take out money at Zebediela plaza capitec ATM. Upon arrival i inserted my card, entered pin and withdraw R1000 from my savings account. The ATM asked if i wanted a receipt, and i entered no. "Take your card" message was displayed and the sound that money was coming out was heard. However, The ATM displayed processing for about one minute and then eventually displayed. "Transaction cancelled. Goodbye". I immediately got a message on my cellphone that -R1000 withdrawal. But the ATM itself did not give me any money. I then insert my card again, and tried again, this time around i checked the balance and my R1000 was gone just like that. I really wanted cash, so i withdrew R1000 from my other account. This time around it came out. I immediately called Capitec helpline on ***, and I reported my problem. Just to be told that people responsible are not working and I can expect to be helped within 10 working days if my money does not come back within 24 hours.

Luckily i had other funds in my other account, i wonder what could have happened if it was my last money. I am very disappointed. Why cant they give me my money and investigate after. Because if its found that i actually received money (which i didn't) they can charge my account. My hard earned money was taken by an ATM, and showed me a message instead of giving me money.