Capitec ATM Deposit dispute

I am very unhappy with Capitec.

On the 14th of September 2022 at abou 18:10 i went to the Capitec Atm to Deposit money (R4000) the machine started counting the money and all of a sudden stopped and only gave back my card and displayed on the screen(Transaction Canceled,Goodbye). I immediately phoned Capitec help center ant the lady a spoke to gave me a reference number and said it can take up to 48 hours to clear up. The following morning i went to the branch where the atm is located and explained to the what happend. They also just gave me a different reference number. Up till today 19/9/2022. No feedback of the incident. I have decided to phone capitec now again and they said to me that they only found R220... and that they will further investigate. This is unacceptable!!!