Capitec ATM cash deposit

Item: Capitec Bank
Rating: 1
Author: Rofhiwa R

ATM cash deposit was done to my Capitec bank account on the 19th of June, however the money never cleared in my account. Query was raised with the bank and the deposit slip was provided to the bank as supporting evidence of the deposit. Capitec closed the matter and indicated that they could not trace the deposit. I escalated the matter on the 11 of July to ATM cash dispute review team and also followed up yesterday and no one has responded not even an acknowledgement of receipt of the query raised.

Capitec can not be swindling customer's money like that. I had issues with other banks on ATM cash deposits before and they were all resolved and followed up by the bank. Capitec operates like a ponzi scheme. I only want my money and thats it.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

23 Jul 2024, 14:10

Good day Rofhiwa, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.

Capitec Bank's reply23 Jul 2024, 14:10

Official

Rofhiwa R's updateReviewer Update

29 Jul 2024, 13:01

I only received an email for acknowledgement of my query from Capitec last week, your consultant did not contact me. They can contact me on ***. I even went to the bank on Saturday and escalate the matter again. I will give Capitec until Friday this week to resolve my query, if no response I will have no choice but to report the matter to the Ombudsman. Thanks

Rofhiwa R's update29 Jul 2024, 13:01

Reviewer Update