WS
Williàm Sçholtz
1 reviews | Active since Jan 2021
07 Jan 2021, 10:41
Capitec Atm 8 till late strandfontein out of order, R500 deducted from account only R100 cash received
I tried to withdraw R500 yesterday at Capitec atm in strandfontein at 8 till late. I received no slip but only an sms stating that the full R500 was deducted however I only got R100 out. I waited and watched the following person do a transaction and can confirm the client only received the amount he withdrew without extra I lost.
I immediately phoned capitec bank, they said it will take up to 30 days to investigate. I'm a pensioner and R400 is alot of money.
SMS REFERENCE NUMBER: ***5
Capitec card number: ***75 3482 phone number: +*** account number: *** Can someone please assist me I need my money urgently.
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Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
07 Jan 2021, 12:28 Good day Williàm
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Jan 2021, 12:28
Official
Good day Williàm
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
17 Jan 2021, 09:51Good day Williàm
Please note we have been unable to get hold of you in order to resolve your matter. You may visit your nearest branch for further assistance.
Kind regards
Complaint Management
Capitec Bank
Please note we have been unable to get hold of you in order to resolve your matter. You may visit your nearest branch for further assistance.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply17 Jan 2021, 09:51
Official
Good day Williàm
Please note we have been unable to get hold of you in order to resolve your matter. You may visit your nearest branch for further assistance.
Kind regards
Complaint Management
Capitec Bank
Please note we have been unable to get hold of you in order to resolve your matter. You may visit your nearest branch for further assistance.
Kind regards
Complaint Management
Capitec Bank
WS
Williàm Sçholtz's updateReviewer Update
20 Jan 2021, 11:53Good day,
The agent just disputed my claim insisting that the R400 did come out when in fact I waited there an hour and the following client confirmed he only received what he withdrew.
I would like to escalate this matter urgently as CAPITEC IS NOW ROBBING A PENSIONER OF R400 DUE TO YOUR FAULTY MERCHANT MACHINE??????
FURIOUS BEYOND WORDS!
My number is +*** and my landline ***. I cannot keep wasting airtime trying to recover money your merchant machine ****** me of
The agent just disputed my claim insisting that the R400 did come out when in fact I waited there an hour and the following client confirmed he only received what he withdrew.
I would like to escalate this matter urgently as CAPITEC IS NOW ROBBING A PENSIONER OF R400 DUE TO YOUR FAULTY MERCHANT MACHINE??????
FURIOUS BEYOND WORDS!
My number is +*** and my landline ***. I cannot keep wasting airtime trying to recover money your merchant machine ****** me of
WS
Williàm Sçholtz's update20 Jan 2021, 11:53
Reviewer Update
Good day,
The agent just disputed my claim insisting that the R400 did come out when in fact I waited there an hour and the following client confirmed he only received what he withdrew.
I would like to escalate this matter urgently as CAPITEC IS NOW ROBBING A PENSIONER OF R400 DUE TO YOUR FAULTY MERCHANT MACHINE??????
FURIOUS BEYOND WORDS!
My number is +*** and my landline ***. I cannot keep wasting airtime trying to recover money your merchant machine ****** me of
The agent just disputed my claim insisting that the R400 did come out when in fact I waited there an hour and the following client confirmed he only received what he withdrew.
I would like to escalate this matter urgently as CAPITEC IS NOW ROBBING A PENSIONER OF R400 DUE TO YOUR FAULTY MERCHANT MACHINE??????
FURIOUS BEYOND WORDS!
My number is +*** and my landline ***. I cannot keep wasting airtime trying to recover money your merchant machine ****** me of
WS
Williàm Sçholtz's updateReviewer Update
22 Jan 2021, 12:41Good day capitec
Please note all the information ID, bank details contact numbers is in this post and since my initial claim was denied I have decided to escalate the matter to the ombudsman as the cashiers at the shop have said that that atm machine was giving alot of people problem and apparently someone removed the out of order sign.
It has now costed me more money on phone calls and visiting the bank to get the complaints details so I hope to be fully reimbursed.
William
Please note all the information ID, bank details contact numbers is in this post and since my initial claim was denied I have decided to escalate the matter to the ombudsman as the cashiers at the shop have said that that atm machine was giving alot of people problem and apparently someone removed the out of order sign.
It has now costed me more money on phone calls and visiting the bank to get the complaints details so I hope to be fully reimbursed.
William
WS
Williàm Sçholtz's update22 Jan 2021, 12:41
Reviewer Update
Good day capitec
Please note all the information ID, bank details contact numbers is in this post and since my initial claim was denied I have decided to escalate the matter to the ombudsman as the cashiers at the shop have said that that atm machine was giving alot of people problem and apparently someone removed the out of order sign.
It has now costed me more money on phone calls and visiting the bank to get the complaints details so I hope to be fully reimbursed.
William
Please note all the information ID, bank details contact numbers is in this post and since my initial claim was denied I have decided to escalate the matter to the ombudsman as the cashiers at the shop have said that that atm machine was giving alot of people problem and apparently someone removed the out of order sign.
It has now costed me more money on phone calls and visiting the bank to get the complaints details so I hope to be fully reimbursed.
William
Capitec Bank's replyOfficial
07 Feb 2021, 09:26Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply07 Feb 2021, 09:26
Official
Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank