PN
Phumi N

1 reviews | Active since Nov 2013

02 Nov 2015, 15:58

CAPITEC ATM

I WAS ****** AT THE ATM AT CAPITEC, 2 WEEKS AGO, AFTER 11 DAYS THEY TELL ME THEY CANNOT REFUND ME COZ ITS PIN BASED. I WAS WITHDRAWING FROM DOBSONVILLE EXT 3 CAPITEC ATM. WHEN THE CARD WAS PLACED IN THE MACHINE IT ASKED FOR AN ACCOUNT NUMBER NOT A PIN. INSTEAD THE MONEY STARTED GOING OUT FROM ANOTHER ATM. THE BANK IS TELLING ME IT WAS PIN BASED, THEY DID NOT GET THE PIN FROM ME, THEY TEMPERED WITH THEIR ATM, I DO NOT OWN AN ATM. I WANT CAPITEC TO REFUND ME NOT MAKE UP STORIES, AND THEY MUST NOT TELL STORIES, THEY DID NOT EVEN LOOK AT THE CAMERAS IN THE COMPLEX, WHAT THE HELL WERE THEY INVESTIGATING FOR 11 DAYS. IF IT MEAN TAKING CAPITEC TO COURT I WILL I WILL NOT LEAVE THIS. I AM LOGGING AN OMBUDSMAN AS WELL.<br> <br>

0
Replies (1)
Capitec Bank
Capitec Bank's reply03 Nov 2015, 10:38
Official
Hello Phumi le,

I acknowledge your posting, and have referred it to Megan Martin for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,