Capitec ate *******

I called Capitec due to a message I received saying that money had been deducted from my account for Checkers which I had already paid for. I phoned to query this in the night, the call Centre told me not to worry because it’s not ***** and to just ignore it. In the morning the bank deducted that amount from my account and when I phoned to query the problem, they said it was Nedbank’s fault. Capitec told me the problem has been escalated but I am sitting with no food and no money due to Capitec allowing theft to occur. I will be closing my Capitec account as soon as this problem is resolved