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Anele Amanguni Amahle Naniso
1 reviews | Active since Jul 2019
19 Dec 2020, 09:26
Capitec at it again. Poor Customer Service
It’s been 4 days now. I contacted their customer care telephonically. Lost over R200 because the call was international. On the 2nd call they promised to get back to me via Skype which they haven’t. I’ve sent 3 emails since then and contacted them via Facebook and Instagram, but I still don’t have what I’ve been asking for the past 4 days. I have an URGENT PAYMENT to make!!!!! I don’t even feel comfortable sharing my personal information on Facebook, regardless of sharing via Messenger, but I’M DESPERATE. As soon as I land in SA I’m done with you!!!!
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Replies (3)
Capitec Bank's replyOfficial
19 Dec 2020, 10:18Good day Anele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Dec 2020, 10:18
Official
Good day Anele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Anele Amanguni Amahle Naniso's updateReviewer Update
19 Dec 2020, 11:58That will be Monday. 6 days later.
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Anele Amanguni Amahle Naniso's update19 Dec 2020, 11:58
Reviewer Update
That will be Monday. 6 days later.
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Anele Amanguni Amahle Naniso's updateReviewer Update
31 Dec 2020, 06:45The matter still hasn’t been resolved with Capitec. I’ve been successfully sending messages to so many people in South Africa, however all the numbers provided by Capitec for me to send an activation sms to them are not working. All messages to them keep failing, but send successfully to other people; Proving that the problem is not from my side but You. I don’t want you doing my transactions for me. I want to do them myself. Provide a number that will receive messages like that of friends and family members I’ve been successfully sending messages to. Ay I’m tired of your services. I’m that unsatisfied customer who’ll never consider you again even when you start doing things right. I’ve had to borrow money to pay today’s debit orders because I don’t have access to my own account for 16 days today????.
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Anele Amanguni Amahle Naniso's update31 Dec 2020, 06:45
Reviewer Update
The matter still hasn’t been resolved with Capitec. I’ve been successfully sending messages to so many people in South Africa, however all the numbers provided by Capitec for me to send an activation sms to them are not working. All messages to them keep failing, but send successfully to other people; Proving that the problem is not from my side but You. I don’t want you doing my transactions for me. I want to do them myself. Provide a number that will receive messages like that of friends and family members I’ve been successfully sending messages to. Ay I’m tired of your services. I’m that unsatisfied customer who’ll never consider you again even when you start doing things right. I’ve had to borrow money to pay today’s debit orders because I don’t have access to my own account for 16 days today????.