Capitec Assists People To Take Your Money.

I lodged a complaint/ query with Capitec regarding an unknown debit order on my account on the 4/11 They informed me I need to give them 30 days to investigate ( not sure why so long but hey ) and block and stop my card which was done On the 30/11 same company debits my account using my virtual card number HOW . I went to bank , they told me to remove and stop my virtual card. Done I got a call yesterday 16:50from Capitec They inform me that this isn’t a *****ulent transaction I went to this company and bought from them - How , the reference refers to Stellenbosch - I’m in Pretoria ? Then she says I gave this merchant my card details - now. It’s a merchant ? How do you give the merchant your card details and pin ? How is the same company able to use my virtual card ? Why Is This Bank Not Able Stop *****ulent debits on A Customer’s Account. I requested the recording and she said I need to go to branch to get a call recording. When I get to the branch they were so shocked and they advised call centers send calls not branches - this lady I spoke has no respect for me to lie to me

So what Capitec is telling me is that I Gave a company which I am not affiliated with in any way my card details and pin - that’s what they system tells them And then again a few weeks later I gave them my virtual card number and pin ( which I also don’t know ) And I must go to police station to open a case for transactions I don’t authorise And they cannot Help I anyway to get back my money or stop this *****? Th