Capitec arrogant and unresponsive to client banking preferences

Capitec now expects me to take a selfie if I want to do online banking. This is an anvasion of privacy and unacceptable. Nowhere did I see any polls asking if this is a function that clients want. It is simply imposed on us and I am very tired of Capitec's high-handed approach. I should at least have an option whether I want that intrusive functionality or not. Capitec used to be (years ago) a wonderful, responsive bank with great customer service. Not any more. They've become arrogant, dictatorial and unresponsive to client banking preferences. I am so disappointed.