Capitec are ******* and useless.

On Saturday 21/05 my Fiancè and I were in Sandton City Mall. He owns vending machines and had just collected cash from them, and we wanted to deposit the money into my account whilst in the mall. I inserted my card into the ATM, chose the deposit money option and then inserted the cash into the machine. Now as his vending machines only take R10 and R20 we had a stack of these which we need to deposit and didn't bother counting the money as this was not my first time doing a cash deposit into my account and I know the ATM usually counts the money. Moments after inserting the cash the ATM gives us the following error message: Deposit cancelled: Please wait.

So as instructed we wait, after a few minutes we realize that the machine isn't giving us the money back nor my card, so I immediately call the bank.

I am assisted by this very rude and narcissistic man/lady who immediately stops my card and then provides me with a reference number and tells me I will be contacted within 24-hours. One of the questions he/she asked me is how much I was attempting to deposit and I tell him her that I am not sure and provide an estimate.

In the time I was on the phone with him/her, the machine completely switches off.

Now I'm feeling like I haven't been assisted he/she is not telling me whether I will be refunded nor the steps to take from there. So, I ask will I get my Money back and he/she advises that they cannot guarantee that I will. We go back and forth for a bit and I ask, can I walk away from the machine, as I am worried that if I do and the machine comes back on and the money dispenses, someone else will take it. We go back and forth for a bit and I am still not getting any satisfaction with the answers I am being provided with so I ask to speak to a manager and the person advises that they will get a manager to call me back.

It is now Monday 23/05, and to date no manager has called me. I call Capitec again where I am now assisted by Rebecca. I provide my reference number and she advises that my query was rejected as I did not provide the correct amount I was attempting deposit and as a result the bank cannot prove the money found in the ATM, I go ask and forth with her where I advise her that the machine eventually switched on as I had waited to see if it would, I had to cash send myself money as my card was swallowed in the whole process and when I checked the deposit option was no longer available to it can't be that there were any other queries logged that day and if there were, it would've been before my call as I had called when it just happened.

As you can imagine I am numb, I have been crying ever since because I am basically being told that because I can't give the exact amount of money I was trying to deposit, I won't get my money back. I haven't been paid yet, I was relying on this money to get me through to pay day, and Capitec doesn't seem to care about that.

Why would anyone just stand at an ATM for over an hour, waste airtime to call the bank all for a lie?

Capitec are ******* and I'm so done with this bank.