Capitec are *******!

So last month when Capitec's systems went down between the 4th&6th August, a double debit went off my account, which made me panic and went to a capitec branch to dispute the one. This led to one of my accounts going into arrears. I was harassed for entire month during an investigation only to tell me that I was the one that reversed the payment, which my account as not received. I was then charged a double amount and a penalty of R700 for not paying this specific account.

My complaint here is that I've been to a capitec branch multiple times and agents cannot assist me. I was then put on the line with the call Centre which I battled with and after asking multiple times for a manager, I got one after speaking to 3 agents! Spoke to a team leader, who agreed that the problem was infact caused by Capitec's systems that went down during the 4th & 6th August. He could see on my statements that no adjustments were made and my account was not rectified. He then guaranteed me that this problem will be resolved after 72 hours and the funds will be out back into my account. I am not on week 4 or 5 and still nothing was done!! I went to a branch last week and they couldn't help me. I called the call Centre who keeps dropping my calls. After 6 calls, from within a branch, I managed to speak to someone. I asked the person to put me through to a manager and he hangs up on me!! Finally I decided to use the whatsapp support line. Got an agent who asked me to explain what happened. After I sent the explanation, the person ends the conversation and says good bye.

I am absolutely shocked by the disgusting service I am experiencing! Capitec takes money from your account after a glitch in their system and just doesn't give a **** about the customer or wants to return the customer's money!