AH
Avashree H

1 reviews | Active since Apr 2019

10 Aug 2019, 19:46

Capitec are *******

On Friday the 9th August 2019 I used a ATM CAPITEC ONE BECAUSE I BANK WITH THEM SO EARLY THAT MORNING I WENT TO TAKE OUT CASH 1st A R50 I SAW IT DID NOT COME OUT SO I THOUGHT MAYBE THE ATM DONT HAVE R50 NOTES SO I TRY TAKING OUT A R100 WELL THE MONEY GOES OFF MY ACCOUNT BUT DOES NOT COME OUT THE ATM I IMMEDIATELY CALL THE CALL CENTER USLESS CALL CENTER TELLS ME THAT IT SHOWS NO ERROR WITH THE ATM I MUST WAIT TWO BUSINESS WORKING DAYS ANYHOW I GO TO THE BANK THE NEXT DAY THEY TELL ME NO IT WILL REVERSE BACK INTO MY ACCOUNT IN 30 MINS SO I LEAVE I GO TO ANOTHER CAPITEC BANK AND THEY CALL THE CALL CENTER NOW THEY TELL THEM I MUST WAIT SEVEN WORKING DAYS I DONT WANT TO WAIT ANY WORKING DAYS I WANT MY MONEY!!!!!!!!!!!!!!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply12 Aug 2019, 10:52
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply22 Aug 2019, 17:30
Official
Hi Avashree

We are pleased to advise that your matter has been resolved in your favour.

Kind regards

Capitec Bank

Best regards,