Capitec are *****sters with Pathetic Service

On behalf of My Wife

Please use this is Capitec Incident Number - *** to access my wife details.

For Capitec not to respond to such issues, shows that they don't value their Clients at all.

See email below that was sent to Complaint management at Capitec but there are completely ignoring it.

Email Good morning

On Friday last week the 31st of May 2024, I used my app to transfer money into my husband's Nedbank account and I selected immediate option like I always do, however the R1500 never showed up in my husband's account.

I went to Capitec on the next day and I was told that payment went through successfully from Capitec side, we must query this with Nedbank since this is not Capitec problem.

On Wednesday the 5th of June 2024, my husband checked with Nedbank and they confirmed that this payment is still not reflecting, the normal procedure will be the sending bank (Capitec) will have to reverse the payment or do a trace from their side since they are still responsible for the money 💰 to reach the receiver (Nedbank).

When I went back to Capitec Bank, I was rudely told that this is still not Capitec matter, but they will see what they can do.

NB: I decided to follow the correct procedure before getting into Ombudsman. I would really appreciate if this matter can be resolved as soon as possible with priority.

Thank you

Regards DL Fynn