capitec are *****sters

I am very displeased with the Client Service and ***** department at Capitec Bank. A *****ulent transaction happened against my account over the weekend on the 11/11/2023 where a debit of R1496.40 was made to MR D Foods yet they have closed the matter saying it was a 3D authorization. I dont know what that 3D authorization as because I dont stay in CApe town and I have never been to Cape Town. I have never bought anything on MR D foods ever before. capitec is a nonsense bank honestly what baffles me the most my card was stopped using the app and all my limits were 0