Capitec are ********

On the 5th of May 2020 in the evening I bought 1GB vodacom data for 99 Rand with my capitec app Ther was a network problem and when I checked my phone the data was not loaded but the money had already been withdrawn/pulled from my account ... I waited and they reversed the money back into my account.

But because I was desperate to buy data because of work assignments I decided to try again the 2nd time to buy 1GB vodacom data for 99 Rand and it did the same thing it withdrew / pulled my money but did not load the data ... so I waited again and it was reversed ...

So I just thought to myself let me just try to buy this data cz I really needed it so for the 3rd time I bought the 1GB vodacom data with my Capitec App thinking to myself it will be reversed like the previous 2 transactions I had made

To my surprise my third attempt to buy the data was not reversed like the previous 2 ... so I continued to wait for it to be reversed thinking to myself it has to come back like /reversed like the previous 2

I waited and waited and decided to buy the 4th time thinking my 3rd attempt would maybe be reversed later on ... so I buy again the 4th time and it withdrew/ pulled my money bt the data was still not loaded .... I wait and wait ... bt still my previous 2 transactions (198) have not been reversed n I still have no data .... So I call vodacom customers care and they tell me that I should wait until the next day as many people were experiencing the same thing so I wait for tomorrow

Tomorrow the next day my 198 is still not reversed... so I call vodacom customer care again and this time a call center agent tells me to go to capitec as the fault maybe with them so I end the call and go to capitec with the hope of getting a solution

When I go to capitec and go to the inquiry section I am told that I will have to wait for seven business days for my money to come back if it does not then I should come back again ... mind you we are experiencing a pandemic and am in desperate need of all the money I have .. since we have been layed off because of covid 19 ... so after seven days still my money is not refunded I decide to call capitec instead of travel to the branch ( Virginia Freestate branch) and I am told that I should wait an additional month as the money could come Back anytime during the month ... so with me not bieng satisfied with that answer I call vodacom customer care again and this time a lady tells me to print my bank statement and take it to any vodacom outlet and show them the statement and I would be refunded.... so I travel from my home to town 15 minutes away to go to a vodacom outlet ... stand hours in line because only a certain number of people could be helped because of covid 19 ... I explain everything and am told that they do not deal with pre paid problems... I am very Frustrated and highly disappointed in capitec they were sending me to and from and not giving me clear answers and all this time I was wasting money that I do not have... I will not recommend Capitec and Vodacom to anyone ...