LV
Lucas V
1 reviews | Active since Jun 2015
14 Jun 2015, 18:04
Capitec are not keeping their promises.
On 2/3/2015 I moved my paycheck from STD bank to Capitec and Capitec advertised that they would move your debit orders from the one bank to theirs. Today it is 14/6/2015 and no debit orders was deducted as yet. I am concerned about my policies and and other insurance that could expire.
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Capitec Bank's replyOfficial
15 Jun 2015, 09:22Hello Skollie.Mac,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply15 Jun 2015, 09:22
Official
Hello Skollie.Mac,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank