Capitec are not giving a damn about there customers

I opened a account on the app to receive backdated maintenance from my ex my account being 24hours old got put on hold the minute my money came in due to suspected ***** I have send all needed documents and capitec investigated and found no ***** involved and made money available so in this time I was ****** with my ID and phone so when I tried to put app on new phone it's won't verify..I went for a temporary ID so that the bank can help me access my funds as I don't have the app anymore and not registered for cellphone or online banking...went to the branch but they could not help me there system is looking for barcode ID so they can't go into my account to help me even with my card so now I have no ecces to my funds I am unemployed where am I gonna get funds to go for ID and wait another month so I can get my money I am sick of cheating on WhatsApp because you wait for half hour for one reply and after 2 hours they ask verification questions they are useless anyway I called a few times they say they can't help me they can't transfer from my account to another bank I need to go to branch but they where able to take money from my main account and transfer to another account that was in a minus without asking me ...I need help urgently to get my funds ASAP I am going to be homeless soon because it's been 2 months now that I'm lending money to survive and not paying rent please help me I have send emails and never get a responds this is not fair it's my money how can they decide what to do but won't give my money