Capitec are ****mers

On the 17th January 2025 I bought R100 Telkom airtime on my Capitec app. The airtime was not located to my number, but the money went off on my account. I went to Telkom and a call was logged with customer service where I was told they could not trace the R100 airtime. I waited 24 hours thinking it could have been a network error but still nothing came through. I went to capitec bank branch in Campus Square. The consultant checked it shows that the money went off. A call was logged questions were answered based was seen on the system it showed that the airtime was allocated to a Telkom number that starts with 081*****52 which is not mine and I don't know the number I was told they can not disclose who`s number it is due to the popi act and the consultant was told to make a second call to another department and I would have to explain what took place. I explained to the consultant who assisted only to tell me that I sent the airtime to that number. My question was how is it possible I am the only Charmaine on my app and only on using telkom airtime and I am the first person to purchase airtime for myself for the new year. How could I put in a number I do not know when my name and number is already on the app as beneficiary. I was told they are sorry they can not reimburse me. This is pure day light *******. That means someone inside locates airtime to their own numbers. Capitec is ****ming people last year people lost monies out of their account. Capitec must explain to me who allocated that number that was not mine when I selected my name with my own number they need to exposed and I can gladly do it