GT
Gabriel T

1 reviews | Active since Oct 2010

28 Oct 2020, 09:01

CAPITEC ARE MASTERS ***********

firstly let me say the reason i went to capitec was for their low bank charges, but now all that has changed, i get charged for debit orders, transfers, online purchases, which was not like this in the past for all these i am moving to another bank,

Secondly i made a transfer on their new App and to my surprise the transfer happened twice, draining funds out of my account and thereby causing me a lot of money in insufficient funds bank charges, i feel like this was done on purpose so to charge me more on insufficient charges, my bank charges where always below R400 per month and now they skipped to above R1000 in one month, consider me gone as soon as i find a cheaper bank..

Lastly i made a PAYMENT ON THE 6TH OF OCTOBER AND IT GETS DEDUCTED TODAY, CAUSING ME MORE BANK CHARGES. BORING

VERY UNPROFFESSIONAL

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Replies (2)
Capitec Bank
Capitec Bank's reply28 Oct 2020, 13:51
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. 
 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank

Capitec Bank
Capitec Bank's reply02 Nov 2020, 10:46
Official
 Good day Mr Matlaila As discussed telephonically, I confirm the matter has been dealt with.  Kind regards Complaint Management Capitec Bank