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Zanele N

1 reviews | Active since Jul 2019

06 Jan 2020, 10:30

CAPITEC ARE **********

On the 28th November 2019,I went to report about the transactions that had happened in my account, the transactions were made on the 14/11/19 (R14.11), 26/11/19(R593) and on the 27/11/19(R588). The consultants promised that the ***** department will get back to me as they said it was an online transaction which I don't know about even the company that made that transaction. Till today no one has ever got back to me. I went to the branch they checked on their system on the 20/12/2019 and they said my case is still open but no one bothered to get back to me as promised...I suspect its an inside job of Capitec staff. I had a same query early last year of the same nature still they never get back to me.

I PROMISE I WILL SPREAD THE WORD ABOUT THE ***** THAT IS HAPPENING AT CAPITEC AND I WILL CLOSE MY ACCOUNT WITH YOU,YOU JUST DONT CARE ABOUT YOUR CUSTOMERS AS LONG AS YOU SEE MONEY COMING IN AND USING US,BEEN A CAPITEC CUSTOMER FOR YEARS BUT THIS IS THE TREATMENT WE GET...…..I NEED MY MONEY!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply06 Jan 2020, 14:41
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
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Zanele N's update06 Jan 2020, 14:46
Reviewer Update
check my Reference number:***0 before calling ,and I need my money only