Capitec are dishonest ************

Simplified banking? Give me a break!

Week 1: I did an application online and apparently Capitec couldn't confirm the offer until I reopened my dormant account. I refused to go into a branch to do so, but after complaining on Hello Peter they eventually agreed to do it online. It turned out to be as simple as sending my ID!

Week 2: After numerous conversations with the agent Shamiel Schoeman, I was finally given an offer, and within 2 hours this changed to a much higher interest rate. I am absolutely furious at the drama I have had to go through for 2 weeks just to get a loan offer, with the goal posts changing on a daily basis. Other banks would've had this sorted in minutes.

This was a truly awful experience. You don't care about your customers. I want the savings account closed!