Capitec are ******

its now been 17 days since I first reported to Capitec that funds left my account while processing a transaction at one of their atms, no money was dispensed, I was promised feedback in 48 hours, then 7 days then 14, I have a complaint number and nothing is being done, I am not the only one who has had this experience and it seems that capitecs complaints relolutiln process is an utter joke, in the midst of a pandemic you are holding peoples money back due to faulty atms, I have been forced to go behind on my rent and there is still no response as to when ill get my own money back, I will now be taking to any social media platform I can find to make people aware of just how unprofessional and simply ******** Capitec is in the way the conduct business and treat hard working South africans its appalling, I will also consult legal advice, your CEO need to address the lack of infrastructure and professionalism which is cleary a norm at Capitec,