Capitec are a bunch off ******* !!!!! disgusting service from call centre consultants!!!!

whilst doing a capitec cash deposit at a atm today the atm goes offline ...i go into Capitec and ask for assistance as the machine had taken my R1200.00 and i have no slip or anything to say a payment has been made. The consultant at Capitec Pinecrest mall logs a fault with the payments tracking department and all he says is here's a reference number you need to call but your money should be in the receiver's account before the end off today.I get back to my office and call the number i was given and all be known a most arrogant consultant picks up the line and tells me Capitec has a 48 hour waiting policy what ever i was told by consultant does not apply but i do see that your complain has been logged on the recipients name you will have to call back after 48 hours .Capitec didn't hesitate to take my cash within minutes !!!!!!!!! i want my money to be paid to the recipient as that is theft!!!!!!!!!!!!!