GB
Glen B

1 reviews | Active since Jan 2017

10 Nov 2018, 13:32

Capitec are a bunch of *******

This is now the second time money has been taken from my account, this time I will not stand for it, I want my money back ASAP or I will be seeing a lawyer to sue the pants off of Capitec bank. Wedsnesday 07-11-2018 I received a SMS from Capitec saying a amount of R1000 was deducted from my Capitec bank account. This SMS read "RTC CORR". I phoned Capitec and held onto the phone for almost 2 and a half hours and had to speak to 3 different people. Still the first 2 can not tell me where my money went, the last one says its for fees for a Forex transaction done in October 2017. The last person told me that she has logged my complaint with the relavant department and they will get back to me within 48 Hours.

BULL****!!!!!!!!!!!!!!!! YOUR 48 HOURS ARE NOW LONG GONE!!!!!!!!

I did not do any Forex transaction from my account. Money was paid to me from the USA and the forex fees were deducted before I was paid anything. How can you decide over a year later that I owe more money, then just deduct money without notifying me.

I want my money back immediately, Plus interest for my money been in your account, Plus the cost of thre 2,5 Hour phone call I had to make.

0
Replies (2)
Capitec Bank
Capitec Bank's reply12 Nov 2018, 11:24
Official
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention. 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
GB
Glen B's update26 Nov 2018, 08:11
Reviewer Update
2 Weeks now and I still do not have my money back. This is ridiculous.