Capitec are *******!

My profile or bank card has been hacked now for the second time. Payments being made to "funeral cover" to the amount of 529 in Stellenbosch while I live in another part of cape Town and capitec refuses to reimburse stating I cannot prove it was not me that made the payment. This is the second time this has happened and them refusing to reimburse my funds. The first time someone was swiping my card in Durban for huge amounts and I was sitting in Cape Town and they refused to investigate or reimburse my funds. It's ridiculous how their cyber security is so weak that people can just access your information like nothing. I have contacted the ombudsman and lodged a complaint against capitec bank