lM
leballo M

1 reviews | Active since Aug 2015

22 Apr 2021, 11:53

Capitec app STOLE my money on my birthday!!

You stole my money and blamed me! On the 21April, my birthday, i bought airtime online for R149 through your pathetic App. You deducted R300 and registered the transaction as if it happen on the 22nd of April. When i call your lousy call centre after being on hold for close to a quarter of an hour you explain to me (Madoda, agent Ispoke to) that the transactions are 10 seconds apart. Ten ****ing seconds apart! Are you telling me that i somehow realised that i need more of the same airtime and it took me 10 seconds to start a whole new transaction in 10 ****ing seconds!

After that load of B.S . You tell me to call Telkom to adk them to reverse the transaction. So let me get this straight. 1. You cause the **** up. 2. You cover up the the **** up. 3. You ask me to sort out the **** up.

No sir. If you ***** me over I'm going to ***** right back. You will see this post on all social media. This is how you treat black people. We keep your doors open and you couldnt be bothered .... not even a simple apology offered. No explaination of what happened on your app! I made one transaction. You made two! Bottom line. Oh and i' putting this review on the Playstore as well.

By the way my MONEY OUT only shows that one R149 transaction went off!

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Apr 2021, 11:57
Official
 
Good day Leballo

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank