Capitec App Selfie Malfunction

My app requires me to take a selfie each time I need to pay a new beneficiary, so wherever I am, I need no find a well lit area with a white background and try my luck at fitting my face on that outlined image which interestingly is malfunctioning because it never recognizes my face. So I end up convincing myself to go into the branch just to pay a new beneficiary,...(self service desk). The branch tells me many people complain about this but they cannot do anything about it. I have deleted and reuploaded the app, nothing helps. I have been in this misery for almost 6 months now, seriously ...how is this making banking simpler.....???????