Capitec app purchases

I have problems since February 2021, when I buy Data which I always do almost everyday from the app. The deduct my money but I don't receive the data. I have been back and forth with the call center trying to get my money back of which on 1 incident I received it. 3 weeks later. The 2nd incident they just sent me an SMS saying that it has been resolved and I did not receive my money nor the Data. The resolved incident number is ***7. And this morning I was schemed again R40 trying to but a daily 1Gb Cellc bundle. Same thing happened the money was deducted but didn't receive my Data. I was stucked during the protest that happened this morning in Cape Town needed to contact my employer which I can only do so via WhatsApp but I ended up with no money and No Data. I didn't even bother calling your call center because I will be told the same thing I have been hearing but I keep on loosing my money to you guys