LM
Lerato M
1 reviews | Active since Feb 2015
14 Nov 2019, 14:56
CAPITEC APP IS ****PY
I'm starting to regret swtiching to capitec, it's new app is so inefficient, its been three days now that at around 1pm the app doesn't work, We cant do any transactions whatsover!!! Before launching the new app they shouldve made sure its going to be effiecient to the customers, no glitches were going to be experienced, now we cant do ****!!!
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Replies (2)
Capitec Bank's replyOfficial
14 Nov 2019, 15:58Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply14 Nov 2019, 15:58
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
26 Nov 2019, 07:56Good day
We tried to contact you, but you were not reachable, therefore we could not resolve your complaint.
Kind regards
Complaint Management
Capitec Bank
We tried to contact you, but you were not reachable, therefore we could not resolve your complaint.
Kind regards
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply26 Nov 2019, 07:56
Official
Good day
We tried to contact you, but you were not reachable, therefore we could not resolve your complaint.
Kind regards
Complaint Management
Capitec Bank
We tried to contact you, but you were not reachable, therefore we could not resolve your complaint.
Kind regards
Complaint Management
Capitec Bank
Best regards,