NM
Nomthandazo M
1 reviews | Active since Dec 2021
21 Dec 2021, 15:32
Capitec App is nonsense
On Saturday someone stole my phone at the mall I managed to block it but someone they unblocked it. After they unblocked it they accessed my Capitec App and ***** my salary for December. I just want to know how possible is it for a person to access my account without knowing my banking details. I use biometrics to access my App. I called Capitec and all they could say is “they don’t know how that happened “. What must I do?? This means that your banking App is not safe and secure if someone can just easily hack the App. I want my money
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
21 Dec 2021, 19:57Good day Nomthandazo
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Dec 2021, 19:57
Official
Good day Nomthandazo
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
22 Feb 2022, 11:40Hi Nomthandazo
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply22 Feb 2022, 11:40
Official
Hi Nomthandazo
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank