Capitec App is made for **********!!

My iphone was ****** yesterday in Edgars Tygervalley Centre. We immediately blacklisted the phone at Vodacom and locked it on iCloud at the iStore. I was informed that no one would be able to access the phone as it has Face recognition and passcodes. Today, when the sim swop was completed i received an sms stating that a cash send voucher of R3000 and R2000 was sent yesterday, i contacted the contact number on the sms and spoke to a Janice Brooks who i informed that i did not do any transactions yesterday and that my phone was ******, she then noted that there was a R85K immediate transfer and a R4000 that was also transferred to an account. She then contacted the ***** department & i was holding on for 1hr18m, but in the interim also went to Willowbridge branch. The banker informed me that he also does not understand how this could be possible, as you must have the pin to be able to access the app, even to change the pin you also need to type in your old pin. He then also added that he dont trust the Capitec App and has his personal account with another bank. He assisted me in getting the pop's of the R85k and R4K which was paid into a Std Bank acc, advised that the Cash send transactions was withdrawn at the Cape Town station atm. He struggled to get hold of the ***** dept so that they could contact Std Bank's ***** dept to stop the payments on their side.I contacted Std Bank who advised that the call must come from Capitec ***** dept as they know what the procedures are. The banker told me to go to the police station to get a case no as the ***** dept will contact me afterwards & will request this. He gave me the incident no ***4. At the police station the sergeant informed me that this is a normal and occurring issue that they are seeing on a daily basis, whereby the capitec app's are being used to de***** clients from their money. While in the police station i contacted std bank, they advised that Capitec must act fast in contacting their ***** dept, as the money might still be in the account.I contacted Capitec to find out if there is any way that they can act fast with contacting Std Bank to stop the account that was used to pay the money into & Lesego tried for 15min while i was holding to get hold of the ***** dept, but no one answered. She said she sent an email, ref no ***1. Up until now no one has contacted me and this is really worrying and very dissappointing especially with the fact that the fault is clearly at Capitec, as their App is clearly NOT Secure. I am dependent on a department (***** Dept) which is supposed to assist in ********** activities but yet they are unreachable. The fact is a R94000 was ****** from Capitec Account and no one is taking accountability for the fact that the Capitec App has loopholes for **********, as the other banking apps i have on the ****** phone could not be accessed at all as that is also password and face id, protected. I URGENTLY need to know what is happening and if Capitec will pay back my money and by when. You are liable to keep your customers money safe, especially if they use the controls that you prescribe. This is a complete failure in service, from the start up to now. You are not empowering your branch staff with the appropriate tools/access to assist with these queries. You force them to contact head office, but then they not reachable!!! I need to know when i'm going to be reimbursed or else i'm going to the media with what the police shared, i.e. that Capitec's well marketed app is a target for **********.