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Sharne N

1 reviews | Active since Apr 2013

16 Aug 2020, 08:51

Capitec App is ***a

Capitec App is so ***. Nothing has changed and there so many glitches. I visited the bank twice this week to sort out the limit **** which i increased went back to shops to swipe the sms reply says limit exceeded or withdrawal limit also exceeded and yet I never drawed the amount. It took me back to the app which didn't update anything and going back again to the bank which consultation did it correct and yet I can't draw or swipe. This app is *** and needs to be sorted now I can't buy anything with my card...

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Aug 2020, 15:00
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank