Capitec app doesnt work properly

After I had to reloaded my wife's phone we reinstalled the Captitec app. We cant get the app re activated since its just hangs when the selfie photo is taken. I called the client care (they dont care line) and asked for help. My wife and me was advised to go into a branch to reactivate the App. I told my wife to try Capitec but after this experience I will advise her to rather close the account and stay with FNB. I had exactly the same type of issues with Capitec a few months ago when I re activated the app on my phone.... Please Capitec calls us so that we can discuss your poor service and ridiculous processes. I spoke to Refilwe today at 17:15 and got no help. If we have to go into a branch every time to reactivate the App we will greet Capitec good bye. Going into a branch month end will not happen. Forget it. I don't this type of nonsense with FNB or Discovery bank.