Capitec App Direct Call Center Issue

Capitec App has such a nice feature to call the call center from the app to query a payment that went off on the account, then the following hurdles needs to be crossed: ID Number confirmation after you successfully signed in to the app Secondly, the call center on the other side did not want me to speak on behalf of my wife as I am more technical than my wife as they are asking technicial questions. After asking to speak to her supervisor, she was unwilling to forward us to her manager and now we must create this Hellopeter review and also we are forced to go into the branch to sort this out.