PS
Portia S

1 reviews | Active since Jan 2018

20 Jul 2019, 16:38

Capitec app deducts for data even though there is an error

Capitec banking app gives "unsuccessful" error when purchasing cell c data . But they do deduct money from my account even though data is not received due to the error. This happened twice

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Jul 2019, 11:08
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank