Capitec App

So all along I have been utilizing Capitec App to buy my Eskom prepaid electricity, Suddenly since Last month on the 1st they deduct a certain amount from the initial Amount,and when I inquired they said they are not involved I should enquire with Municipal, funny when I buy from other Service providers with cash that doesn't happen, I just need to know from when Capitec started to collect debt on behalf of Municipal and no notice was ever given to me

On the 29th October 2023I have utilized Capitec To Buy an electricity for R20 and the system didn't provide a voucher number again on the 30th of October I have purchased for R100 utilizing same facility and it only Provided the Voucher for R70,I subsequently contacted the Bank through whatsapp enquiring about that,as it was for the fist time that happened I usually use their App to buy an electricity,their response was that its a debt recovery from Eskom/Municipal and therefore I have to contact them as they(Capitec) are only Middleman

So Today on a Contrary I just purchased another R100 electricity cash from other Service Provider but there was no any Amount which was deducted my Voucher

I have gone back to them indicating that Unfortunately I won't go to Municipal or Eskom as other providers aren't doing what they are doing and also I need a proper respond from them as their tool is the one generating my Transaction,I further indicated to them that I am using prepaid meter Box from Eskom and therefor it can't be that I've got a debt with Eskom in Particular

Their response is that Unfortunately they can't help me

May you kindly

Good afternoon

Thank you for contacting the Ombudsman for Banking Services (OBS).

The OBS provides individuals and small business bank customers with a fair, quick, and effective dispute resolution process, free of charge. The OBS only deals with complaints against a bank relating to banking products or services.

Kindly find attached an application form for assistance, it explains our process in detail should you wish to lodge a complaint against your bank. You may complete, in detail, sign and return the attached form, together

To whom it may Concern

On the 29th October 2023I have utilized Capitec To Buy an electricity for R20 and the system didn't provide a voucher number again on the 30th of October I have purchased for R100 utilizing same facility and it only Provided the Voucher for R70,I subsequently contacted the Bank through whatsapp enquiring about that,as it was for the fist time that happened I usually use their App to buy an electricity,their response was that its a debt recovery from Eskom/Municipal and therefore I have to contact them as they(Capitec) are only Middleman

So Today on a Contrary I just purchased another R100 electricity cash from other Service Provider but there was no any Amount which was deducted my Voucher

I have gone back to them indicating that Unfortunately I won't go to Municipal or Eskom as other providers aren't doing what they are doing and also I need a proper respond from them as their tool is the one generating my Transaction,I further indicated to them that I am using prepaid meter Box from Eskom and therefor it can't be that I've got a debt with Eskom in Particular

Their response is that Unfortunately they can't help me

Karin van Rooyen Info, Corporate Services and Communications Coordinator

Direct Line +***7 Tel +***0

Sharecall +***0

Website www.obssa.co.za

Physical Address 110 Oxford Road, Rosebank, Johannesburg, 2196

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Thank you, will do.

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https://www.obssa.co.za/resolving-complaints/make-a-complaint/

Kind regards

Karin van Rooyen Info, Corporate Services and Communications Coordinator

Direct Line +***7 Tel +***0

Sharecall +***0

Website www.obssa.co.za