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Ala B

1 reviews | Active since Jan 2019

21 Aug 2020, 12:28

Capitec App activation

To activate the app on my new phone I havce to first sign into the app on my old phone and verify my email address under my profile - I DO NOT HAVE MY OLD PHONE ANYMORE. It's been over a month and I have had no response from Capitec

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Replies (2)
Capitec Bank
Capitec Bank's reply21 Aug 2020, 12:38
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply24 Aug 2020, 16:56
Official
Hi Ala

As per our telephonic conversation the matter has been resolved, you may visit your nearest Capitec Bank branch to replace the app with a token on keyring.
We apologise for any inconvenience caused.

Kind regards
Capitec Bank

Best regards,