Capitec App

Capitec Bank is fantastic until you move abroad and something happens to your mobile. At this stage you are forced to download the app on a different/new mobile. In my case I am struggling because the app just decided to stop working and requesting me to go to the branch. I am in Scotland and there is no way I can go to the branch. All I know is I desperately want to use the App. I am being told that there is nothing that can be done. Like it's 2024, there is Microsoft teams to jump on a call and verify one's identity. Why frustrate clients this much? All I need is to access the App so that I can transact again. I was happy to change from pin to email address. I have been told that there is nothing that can be done? in 2024? There are many ways to verify a person , why cant Capitec have measures in place to deal with clients that are abroad? Please think out of the box!