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Neville A
1 reviews | Active since Dec 2012
14 Feb 2020, 10:34
Capitec app
Last week I went to the Capitec branch at Pretoria Station Square as I had to reload the app since they do not have the feature of clients doing it themselves, The woman who assisted me at the Entrance was of no assistance as She downloaded the app twice - apparently she had to download the old app and the new app but still couldnt work after multiple confirmation sms sent out from my phone!! Im really dissappointed in Capitec, they have let me dowm tremedously.
Im not looking for assistance from them as I have decided that im closing my account with them.
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Replies (2)
Capitec Bank's replyOfficial
14 Feb 2020, 13:53Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply14 Feb 2020, 13:53
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
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Neville A's updateReviewer Update
27 Feb 2020, 15:28Feedback on the issue i posted earlier: Last week I recieved a call from the Regional Manager by the name of Sam if im not mistaken. Sam referred me to another branch in Pretoria CBD (corner Bosman and WF Nkomo Streets) whereby I was assisted by a great team of consults within 10 minutes after struggling for nearly two weeks.
Many thanks to Sam and the team of consults at the brnach for your assistance.
Regards
Neville
Many thanks to Sam and the team of consults at the brnach for your assistance.
Regards
Neville
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Neville A's update27 Feb 2020, 15:28
Reviewer Update
Feedback on the issue i posted earlier: Last week I recieved a call from the Regional Manager by the name of Sam if im not mistaken. Sam referred me to another branch in Pretoria CBD (corner Bosman and WF Nkomo Streets) whereby I was assisted by a great team of consults within 10 minutes after struggling for nearly two weeks.
Many thanks to Sam and the team of consults at the brnach for your assistance.
Regards
Neville
Many thanks to Sam and the team of consults at the brnach for your assistance.
Regards
Neville