Capitec Anuathorised debit orders from account

I have recently moved to Capitec bank. The service in the bank is great. But I had 2 unauthorized Debit orders that went of my account, I have never signed any documents or gave my permission to deduct this money. I feel that Calitec as my bank and service provider should be able to Protect my money as a loyal customer. I have logged this complaint but with No feedback or response from anyone regarding this. I have sent mails with proof of the money that went off my account.. but it has been 3 months and still nothing. Not even a phone call. I feel that Capitec don't care about there client's and I think I gave them enough time to reply with a Solution to pay my funds back.